Los esfuerzos diarios de limpieza de NYCHA se concentran en áreas de alto tráfico, incluyendo manijas de puertas, puertas de tolva, buzones y controles de elevadores, en nuestros 2,200 edificios, 3,843 vestíbulos, 3,140 ascensores y 25,805 pisos.
Continuamos haciendo que la información de COVID-19 esté disponible a través del alcance directo a los residentes a través de llamadas automáticas, correos electrónicos, carteles multilingües, la aplicación MyNYCHA, publicaciones diarias en las redes sociales y publicaciones en sitios web de residentes, empleados y públicos.
Les pedimos a los residentes que utilicen nuestros sistemas automatizados y en línea, incluida mi aplicación NYCHA, el portal de autoservicio, nuestros quioscos, para completar sus transacciones.
Alentamos a los residentes a llamar al CCC al 718-707-7771 para informar emergencias y programar reparaciones de mantenimiento de rutina en sus apartamentos y desarrollos. Los representantes capacitados están en espera las 24 horas del día, los 7 días de la semana para atender emergencias y programar reparaciones de mantenimiento de rutina de lunes a viernes de 6 a.m. a medianoche.
Cierres y suspensiones:

Con vigencia inmediata, hemos suspendido todos los cortes planeados hasta nuevo aviso.
Estamos deteniendo los desalojos de residentes mientras la Ciudad se encuentre en estado de emergencia.
Estamos alentando a los hogares que experimentan pérdida de ingresos a acceder a nuestro programa de dificultades de alquiler.
La Oficina de Audiencias Administrativas de NYCHA está posponiendo todos los casos por dos semanas, momento en el cual volveremos a evaluar el calendario de audiencias para determinar si la postergación debe extenderse.
Estamos posponiendo reuniones y eventos públicos en persona en las oficinas y desarrollos de NYCHA durante 30 días.
Estamos cerrando los Centros de Atención al Cliente de Brooklyn y Bronx al público, a partir del lunes 3/16.
Recomendamos que los líderes de la Asociación de Resident
es pospongan las reuniones de grupos grandes, incluidas las elecciones de residentes.
El equipo de compromiso de los residentes pospone todos los programas y reuniones de residentes.
Puede encontrar más información sobre COVID-19 aquí: Departamento de Salud e Higiene Mental de la Ciudad de Nueva York

Continuaremos manteniéndolo actualizado.

En asociación,

Departamento de Compromiso Residente, NYCHA

*****COVID 19 Update #3 from NYCHA********

Dear Resident Leader,

The health and safety of our residents and employees is our top priority. We are working with DOHMH, NYCEM and other City, State and Federal partners to closely monitor the current situation related to the Novel Coronavirus (COVID-19) in New York City. NYCHA leadership has been working closely with our government partners to ensure our approach and plans are thorough and responsive to a changing environment. We wanted to send an update on our efforts to date:

NYCHA has hired a contractor to clean senior buildings with a two-step treatment plan that includes cleaning and applying a deep-cleaning agent and a bio-ecofriendly protective coating that kills germs before it attaches to the surface. The deep-cleaner and protective coating are applied at the same time and typically lasts for 90 days but we are going to a 30-day cycle as a precautionary measure, and basic cleaning is recommended two times a week after application. Non-senior residences are being cleaned daily by a combination of in-house staff and caretakers and additional cleaning service companies. Our approximately 3,200 caretakers are also responsible for grounds maintenance, sweeping floors, checking roofs and waste removal. NYCHA’s daily cleaning efforts are concentrated in high-traffic areas – including door handles, hopper doors, mailboxes and elevator controls – in our 2,200 buildings, 3,843 lobbies, 3,140 elevators and 25,805 floors.

We continue to make COVID-19 information available through direct outreach to residents through robocalls, emails, multilingual posters, the MyNYCHA App, daily social media posts, and posting on resident, employee and public websites. We are asking residents to utilize our automated and online systems including my NYCHA App, the self-service portal, our Kiosks, to complete their transactions. We are encouraging residents to call the CCC at 718-707-7771 to report emergencies and schedule routine maintenance repairs in their apartments and developments. Trained representatives are on standby 24 hours a day, 7 days a week to handle emergencies and to schedule routine maintenance repairs for Monday through Friday, 6 a.m. to midnight.

Closures and Suspensions:

Effective immediately, we have suspended all planned outages until further notice. We are halting resident evictions for as long as the City is under a state of emergency. We are encouraging households experiencing loss of income to access our rental hardship program. NYCHA’s Administrative Hearing Office is postponing all cases for two weeks, at which time we will reevaluate the hearing schedule to determine if the postponement should be extended. We are postponing in-person public meetings and events at NYCHA offices and developments for 30 days. We are closing the Brooklyn and Bronx Customer Contact Walk-in Centers to the public, effective Monday, 3/16. We recommend Resident Association leaders postpone large group meetings, including resident elections. Resident engagement team is postponing all resident programs and meetings.

More information on COVID-19 can be found here: New York City Departmentof  Health and Mental Hygiene .

We will continue to keep you updated.

In Partnership,
Resident Engagement Department , NYCHA